BOOKING TERMS AND CONDITIONS
These conditions (the General Conditions) apply
to all AN Travel bookings, in addition and without prejudice, to other
specific conditions which may apply to particular packages.
Facilities described in AN Travel's brochures and/or
other marketing material may be withdrawn for reasons beyond AN Travel's
control. AN Travel will have no responsibility to you or any other
party, financial or otherwise, in such cases.
2.1 All pricing information contained in this brochure
is accurate at the time of printing. However, AN Travel reserves the
right to adjust prices at any time without notice, if necessitated
by circumstances which AN Travel or its third
party suppliers could not have foreseen or avoided, even after taking
all reasonable care.
2.2 AN Travel’s prices are based on e-ticket
sales, unless otherwise arranged. An additional charge will be payable
to AN Travel for the delivery of a paper ticket by post. AN Travel
will post tickets by standard mail only, and will not take any responsibility
whatsoever for failed delivery.
2.3 AN Travel may also levy additional charges should
you pay by credit card, or make a late booking such that your ticket
has to be provided for collection at the airport desk of the relevant
airline.
3.1 It is your responsibility to arrange holiday
insurance that is suitable for your needs, before you travel.
It is also your responsibility to take your insurance policy documentation
with you when travelling.
3.2 AN Travel will not have any liability in respect
of the costs that you either are required to meet as a result of failing
to comply with clause 3.1, or could have avoided by complying with
clause 3.1.
AN Travel will not have any liability, financial
or otherwise, for changes to your booking necessitated by circumstances
which AN Travel or its third party suppliers could not have foreseen
or avoided, even after taking all reasonable care.
5.1 AN Travel reserves the right to make changes
to the flight date(s) and time(s) of your booking(s) where such changes
are made necessary for reasons beyond AN Travel’s control, including
but not limited to, industrial action, mechanical failure, airport
closures, air traffic control directions, adverse weather conditions
and rescheduling of flights by airlines.
5.2 In case of any change(s) pursuant to clause
5.1 above, AN Travel will make reasonable efforts to inform you, using
the contact information that you provide during the booking process.
It is therefore your responsibility to ensure that the contact information
you provide to AN Travel is correct, and to inform AN Travel of any
changes to this information. It is also your responsibility to check
your flight details with the relevant airline 72 hours before departure
to ensure that changes have not been made to your flight schedule.
AN Travel will not be responsible for any disruption
or consequence brought about by changes made to your booking pursuant
to clause 5.1 above. This does not affect your rights against the
airline(s) concerned under the Denied Boarding Compensation Regulation
2004. If you choose to claim against AN Travel instead of the airline(s)
concerned, you agree that you will assign all your rights against
the airline(s) concerned in relation to your complaint(s) to AN Travel.
5.3 As per clause 6 below, airlines’ terms
and conditions apply at all times.
6.1 AN Travel’s third party suppliers have
their own terms and conditions, and you will be bound by these in
as far as the relevant suppliers are concerned. AN Travel’s
suppliers’ terms and conditions will also apply to your contract
with AN Travel.
6.2 In the event of any conflict between AN Travel’s
terms and conditions and those of any of its supplier(s), the latter
will prevail unless any term contained therein is deemed invalid or
unenforceable, in which case AN Travel’s terms and conditions
will prevail.
6.4 AN Travel’s suppliers may limit or exclude
their liability. By virtue of the application of AN Travel’s
suppliers’ terms and conditions to your contract with AN Travel,
AN Travel’s liability to you will also be limited or excluded.
AN Travel’s suppliers’ terms and conditions may be available
for inspection at the suppliers’ registered offices, although
AN Travel makes no warranty that this is so, and takes no responsibility
in this connection.
It is your responsibility, upon receiving any documentation
relating to your booking(s), including but not limited to, flight
ticket(s), holiday insurance confirmation, hotel booking confirmation
and transportation confirmation, to ensure that the documents are
accurate, and do not contain any errors or omissions. Any errors or
omissions must be reported to AN Travel immediately for rectification.
AN Travel will assume no responsibility for errors or omissions which
are not so reported, nor for any consequences which flow therefrom.
8.1 It is your responsibility to ensure that you
arrive at the correct airport of departure at least three hours prior
to the departure of your flight, in order that you have enough time
to complete all necessary procedures prior to boarding the aircraft.
If you fail to do so, AN Travel will not arrange or contribute towards
the cost of an alternative flight for you, nor will AN Travel take
any other responsibility towards you in respect of your flight.
8.2 AN Travel will not refund the cost of any portion
of your package, the enjoyment of which you do not receive, due to
your failing to arrive as required by clause 8.1 above at the airport
of your departure, and thus missing your flight.
9.1 AN Travel takes no responsibility whatsoever
for baggage handling. It is your responsibility to ensure that your
baggage is safely loaded onto the aircraft/vessel/vehicle that you
are travelling on.
9.2 AN Travel takes no responsibility for the safekeeping
of your property, whether valuables or otherwise.
9.3 Conveyance of your baggage is subject to the
terms and conditions of the relevant aircraft/vessel/vehicle operator,
pursuant to clause 6 above.
9.4 AN Travel takes no responsibility for ensuring
that your baggage is within prescribed weight limits; it is your responsibility
to ensure that your baggage is within these limits. Where your baggage
exceeds such limits, it is also your responsibility to pay any and
all applicable charges for the carriage of such extra baggage, in
accordance with the tariff(s) of the relevant aircraft/vessel/vehicle
operator(s).
10.1 You are responsible for compliance with these,
and all other applicable terms and conditions whether those of AN
Travel or those of its third party suppliers, on the part of any dependants
for whom you make a booking with AN Travel. For the purposes of this
clause, a dependant is any person who either is to travel or does
travel with you, and who is either under the age of majority, or who
is physically or intellectually impaired, such that s/he is dependent
for his/her care upon you, or whose package cost has been paid for,
in whole or in part, by you.
10.2 AN Travel will have no responsibility towards
you or your dependant or any other person, should your dependant fail
to comply with any of these, or any other of the applicable terms
and conditions, whether those of AN Travel or those of its third party
suppliers.
11.2 You agree that such confirmation from you is
legally binding, and that you will indemnify AN Travel, in full, for
any liability AN Travel is required to meet, in the event that you
do not have the required passports and/or visas.
UK law prohibits the carrying of any foodstuffs
when transiting in and out of the UK. It is your responsibility to
ensure that you observe this restriction. AN Travel will not bear
any responsibility for your failure to do so.
AN Travel must receive a written notice of cancellation
from you should you wish to cancel your booking. Cancelled bookings
will be subject to cancellation fees, in accordance with applicable
tariffs.
HAJJ BOOKINGS
The following terms (‘the Hajj Terms’)
apply to Hajj packages, in addition to the main booking terms
and conditions. Where there is any inconsistency between the Hajj
Terms and the main terms, the former will prevail.
1.1 AN Travel must receive a minimum deposit of
£350.00 per traveller to commence the booking process. All such
deposits are non-refundable.
1.2 AN Travel must receive the balance of payment,
in full, no less than four weeks prior to departure. If full payment
is not so made, AN Travel reserves the right to cancel your booking(s)
and forfeit your deposit(s), without notice.
1.3 Payment by means of instalments can only be
arranged at AN Travel’s discretion. Such arrangements may be
entered into if good cause can be demonstrated.
1.4 AN Travel reserves the right to require immediate
payment in full, at any time after the commencement of the booking
process, in order to continue with your booking. Failure to make payment
upon demand may result in your deposit(s) being forfeited.
2.1 The following documents must be received by
AN Travel at least six weeks prior to departure, for each traveller:
-
Completed and signed booking form
-
Completed and signed Hajj/Umrah Visa application
form
-
Passport valid for at least six months
-
Valid meningitis certificate (ACWY)
-
Four recent passport sized colour photos (white
background)
2.2 AN Travel will not take any responsibility for
ensuring successful booking if these documents are not so received,
or are inaccurate, nor will it refund any monies paid in respect of
your booking(s).
3.1 It is your responsibility to consult with your
doctor on your physical ability to perform the Hajj before
placing a Hajj booking with AN Travel. It is also your responsibility
to ensure that you follow any medical guidance given to you, and to
ensure that you take with you sufficient quantities of any and all
medicines that you require.
3.2 It is your responsibility to inform AN Travel
in advance of any relevant and/or material health condition(s), if
you require suitable facilities to be arranged in connection with
your flight(s) for your safety/comfort.
3.3 It is your responsibility to inform the Saudi
Hajj Ministry in advance of any relevant and/or material health condition(s),
if you require suitable facilities to be arranged for your safety/comfort
while performing your Hajj or Umrah.
4.1 AN Travel acts only as an intermediary in arranging
your accommodation. All information and specifications are provided
by AN Travel on behalf of third party service providers, who are obliged
to meet standards and requirements set by the Saudi Hajj Ministry.
AN Travel therefore does warrant the accuracy of the information provided
to you, nor will AN Travel accept any liability for accommodation
standards differing from published information. Your right to complain
about accommodation standards to the Saudi Hajj Ministry is unaffected
by AN Travel’s disclaimer of liability.
4.2 AN Travel will not accept any responsibility
for delays or errors in respect of room allocation, caused by hotel
management or any other party/event/reason over which, at the time
of the relevant party’s action or default, or the relevant event’s
occurrence, or the relevant reason’s currency, AN Travel does
not have control.
4.3 It is your responsibility to ensure that, at
the time of booking, you are familiar with the check-in and check-out
times applicable at the hotels you will be staying at, and that you
observe these times while on your journey. AN Travel will not reimburse
any cost in respect of your not being able to use the hotels as per
your booking, for any period of time, due to your inobservance of
check-in and check-out times, nor will AN Travel arrange or pay for
alternative accommodation to be made available to you.
It is your responsibility to maintain acceptable
standards of behaviour at all times. You must not behave in any way
which causes or may cause distress, injury or annoyance to others,
or give rise or may give rise to the risk of damage to property. If
you do behave in any such way, you are likely to be evicted from your
hotel. In case of such eviction, the evicting authority’s decision
will be final, and AN Travel will have no liability to you, and will
not refund to you any portion of the cost of your package, nor will
AN Travel make alternative arrangements for you.
AN Travel will take no responsibility for delays
occurring in airports, passport offices, or between transfer points,
or at any other point in the journey. All journey times given are
estimates, for information purposes only.
The following cancellation tariff applies to cancelled
option bookings:
Notice period
Charge
More than 42 days prior to departure
Deposit only
29-42 days prior to departure
50%
22-28 days prior to departure
75%
6-21 days prior to departure
90%
Less than 5 days prior to departure
100%
WEBSITE DISCLAMER
Please Note: The data
displayed in our web site under Special Offer is
NOT a display of AVAILABLE flights but is a database
of prices and should be used as a means of researching the best fares
for a given journey on a date or range of dates. Once a suitable
fare has been found, it will be necessary to confirm whether that
fare is available for booking. Airlines sell limited numbers
of seats at the lowest fare on each flight. When these have been
sold, you may be offered a seat at a higher fare. However, the lowest
fare price will NOT be removed from the fares database as the cheaper
seats may still be available on other dates or subsequently become
available again due to the airlines releasing more seats at the lowest
fares due to fluctuations of supply and demand.
Special Fare Quotation:
For the flights you have selected, the following quotation has been
calculated using our Special Fares. This quotation is not guaranteed
to be available; if there is variation you will be contacted. Please
check that the cancellation and refund rules are acceptable on our
booking terms and condition and tick this box to accept them.
If you have any other concerns, please
call us on 0870 334 0570 or email info@an2travel.com for further information.
